1. What are the numbers of bank account to which payment should be made?
account number: 28 1140 2004 0000 3602 4516 8132
bank: BRE Bank S.A
account owner: Reflect, ul. Blazeja 50A, 61-608 Poznan, Poland
Title transfer: request (your order number)
SWIFT code for international transfers: BREXPLPWMBK

2. If merchandise is too small / large, it can be exchanged for another?
Of course, it is possible to exchange the purchased goods. Please send purchased goods for our address: Reflect, ut. Blazeja 50A, 61-608 Poznan, Poland. The package please include: receipt, 10 euro and a letter in which to describe what other size you want to replace the goods and give your own address. The customer bears the cost of shipping both ways, hence the need to join 10 euro. Package, which will be sent COD, will not be received by us.

3. Can I personally receive goods without paying for shipping?
Unfortunately, there is no such possibility.

4. Does the establishment of an account in the store is free?
Yes, creating an account in the shop is free.

5. If I order more than one product i will pay for shipment only once?
Yes, if the products were ordered in one order, the shipment cost is always the same and do not depend on the quantity of products ordered. By contrast, if you order two separate orders then you will need to pay twice.

6. Why can not I choose a different size in the "Select size" if the size in the table is available?
No choice of sizes means no warehouse of this size. To find out when the size is available, please send us the request.

7. What do I do if I received a different product than order a?
If you received a different product or a different size than ordered, you have to send us a package to the address: Reflect, ul. Blazeja 50A, 61-608 Poznan, Poland. Package, which will be sent COD, will not be received by us. In the package put the wrong item, receipt and a brief letter describing exactly what ordered. As soon as we receive the package, will send you order a product and refund the shipping costs.

8. How many days you should wait for the merchandise?
The average duration of the delivery is 3-8 business days.

9. When will some new clothes?
New collections are introduced mostly 3-4 times per year. If you're curious when exactly will be introduced new products please send us an email.

10. Does the shop prices are gross prices Embros?
Yes, these are gross prices, ie including VAT.

11. Is it possible to dispatch by courier (like DHL, UPS etc)?
Unfortunately, there is no such possibility.

12. Is it possible to change or add your own printing element on the shirt?
Unfortunately, there is no such possibility. In the store are available only ready-made clothes.

13. I would like to change or cancel my order.
If the order has not been sent, there is a possibility to change or cancel the order. In this case, please write to: orders@embros-shop.com

14. Can my order be shipped as a gift?
Unfortunately, there is no such possibility.

15. Can I return the merchandise?
Yes, each customer is entitled to ask the ordered goods within 14 days of receipt of goods. Condition of return is not used clothing and sending the goods at their own expense. Refundable only the cost of goods purchased. Not return shipping costs. Refund money will be within 7 days in your bank account. For shipment, please attach a receipt as proof of purchase.

16. Have I warranty for the goods purchased ?
On The purchased goods we given a guarantee covering latent defects, and mistake in the execution of the contract (eg wrong item, wrong size). In the case of defective goods or errors in the execution ordered goods are subject to replacement of the goods free from defects. Information about possible defects should be reported within 10 days of receipt of shipment. Goods subject to complaint Purchaser undertakes to return to Embros Shop post at the expense of the sender with proof of purchase (receipt).In the case of positive response to the complaint shipping costs will be refunded.

17. How to wash clothes to maintain their original appearance for a few years?
You should always wash at max. 40 degrees. Iron at temperatures up to 130 degrees on the left side. Do not iron directly on the printing, even when shirt is on left and you do not see printing (thin towel should be placed in a place where there are printed so do not iron directly on the t-shirt where the other side is printed).

18. How can I get a discount?
All discounts are described on the page www.embros-shop.com/?artykul=35

19. Is the packages are sent priority?
Yes, all packages are sent priority.

20. Are goods supplied by the Embros Shop can be purchased in a traditional store?
Unfortunately, you may buy only in our online store.

21. How to choose the size of clothes?
On the www.embros-shop.com/?artykul=34 are given all sizes.

22. What are the shipping options and ways to pay for goods purchased?
All types of supplies and methods of payment are available at www.embros-shop.com/?artykul=32